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Privacy Policy – JAB Solutions

1. Introduction

JAB Solutions (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

2. What Information We Collect

We may collect the following types of personal information:

🔹 Personal Information

  • Name
  • Phone number
  • Email address
  • Address or service location
  • Business details (for commercial clients)

🔹 Website Usage Data

  • IP address
  • Browser type
  • Pages visited
  • Date/time of access

🔹 Service & Enquiry Data

  • Information submitted via contact forms
  • Service requests and job details
  • Communication history

3. How We Collect Your Information

We collect information when you:

  • Submit a contact form
  • Call or email us
  • Request a quote or service
  • Interact with our website
  • Leave comments (if enabled)

We may also collect limited data automatically through cookies and analytics tools.

4. How We Use Your Information

We use your personal information to:

  • Provide locksmith and access control services
  • Respond to enquiries and provide quotes
  • Schedule and manage jobs
  • Improve our website and services
  • Maintain internal records
  • Comply with legal obligations

We do not sell or rent your personal information.

5. Cookies & Analytics

Our website uses cookies to enhance user experience and collect anonymous usage data.

We may use services such as:

  • Google Analytics

These tools help us understand how visitors use our website but do not identify you personally.

You can disable cookies via your browser settings.

6. Disclosure of Personal Information

We may share your information with:

  • Service providers (e.g. IT, hosting, email services)
  • Contractors assisting with service delivery
  • Legal or regulatory authorities where required

We only share information necessary to provide our services.

7. Data Storage & Security

We take reasonable steps to protect your personal information, including:

  • Secure servers and hosting
  • SSL encryption (HTTPS)
  • Restricted access to sensitive data

While we take all reasonable precautions, no method of transmission over the internet is 100% secure.

8. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information

To do so, contact us using the details below.

9. Retention of Data

We retain personal information only for as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes

10. Third-Party Services

Our website may include links or embedded content from third-party services such as:

  • Social media platforms
  • Video platforms (e.g. YouTube)

These services have their own privacy policies, and we are not responsible for their practices.

11. Legal Disclosure

We may disclose your personal information if required by law or where necessary to:

  • Comply with legal obligations
  • Prevent fraud or unlawful activity
  • Protect our rights or safety

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be published on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

JAB Solutions
Website: https://jabsolutions.com.au
Email:  info@jabsolutions.com.au
Phone: 03 8390 8390